I’m writing to ask that the ACP tracks the impact of Align’s unilateral termination of the interoperability agreement between Invisalign and 3Shape’s TRIOS scanners – and takes a stand in the best interest of the orthodontic community.
Align’s action has put dentists in an unfortunate position. Caught in the middle of a business dispute, we’re forced to make unforeseen purchases that limit our practice choices, increase our costs and make sacrifices in quality of care and patient experience. Importantly, Align’s action hurts the market by stifling competition.
Since Align terminated interoperability in December 2017, dentists say that their patient’s and dental practices have been negatively impacted by Align’s action. According to an online survey of 3Shape TRIOS users, Align’s termination of interoperability hurts them in time lost, financially and diminishes the patient experience.
- Eighty-five percent believe that loss of interoperability will have a negative impact on their business, including 46 percent who said it will have a very negative impact.
- The majority (61 percent) agree that Align’s termination of interoperability will increase dental costs and force them to spend significant amounts of time creating models to send to Align – a cumbersome and time-consuming step eliminated by TRIOS.
- Eighty percent use their TRIOS scanner daily, and most (92 percent) TRIOS owners use Invisalign aligners with their scanners.
- The dispute has also damaged customer trust: 46 percent said the dispute has caused them to lose trust in Align, compared with 4 percent with 3Shape.
- Seventy two percent believe Align made this decision without considering its customers’ best interests.
In support of the dental community, I implore the AAO to make a public statement condemning Align’s action.