I’m writing to ask that the AAO monitors the impact of Align’s unilateral termination of interoperability between Invisalign and 3Shape’s TRIOS scanners – and takes a stand in the best interest of the orthodontic community.
Align’s action has put orthodontists in an unfortunate position. Caught in the middle of a business dispute, we’re forced to make unforeseen purchases that limit our practice choices, increase our costs and make sacrifices in quality of care and patient experience.
Since Align terminated interoperability in January 2018, dentists say that their patients and dental practices have been negatively impacted by Align’s action. According to an online survey of Invisalign providers using TRIOS scanners, Align’s termination of interoperability created unnecessary and unexpected costs and practice disruption.
- 72 percent believe Align made this decision without considering its customers’ best interests.
- 85 percent believe that Align’s action will have a negative impact on their business.
- The majority (67 percent) say that Align’s termination of interoperability will increase dental costs and force dentists to spend significant amounts of time creating models to send to Align - a cumbersome and time-consuming step eliminated by TRIOS.
- While few dentists have lost trust in 3Shape (4 percent), the dispute has damaged dentists’ trust in Align (46 percent).
In support of the dental community, I implore the AAO to make a public statement condemning Align’s action.